Legal Notices

Return Policy

This ministry believes in offering the Very Best …Value, Quality and Selection and stand 100% behind the products that you receive from us. We offer products for purchase and may also offer products (i.e. books, DVDs, CDs, etc.) as a “thank you” for your donation. We have established the following return policy to replace defective products or products that were sent to you in error. Refunds or exchanges can be made within 30 days* from the date of receipt of item. If you have a defective item or wish to exchange an item within this time frame please contact Customer Service.

Privacy Policy

Jentezen Franklin Ministries we realize that our customers are concerned about their personal privacy. Will my address be rented out? Will my email be given to spammers? The following paragraphs address these and most other issues regarding our company’s Privacy Policy. However, if you have a question that is not dealt with on this page, please contact us via email at donorservices@jentezenfranklin.org, write us at Jentezen Franklin Ministries, P.O. Box 315, Gainesville, GA, 30503 or call us at (888) 339-0049. Jentezen Franklin Ministries reserves the right at any time and without notice to change this Privacy Policy simply by posting the updated policy to our web site. Changes are effective upon posting.

Web Site Privacy

Policy Updated: February 09, 2021

This privacy notice discloses the privacy practices for Jentezen Franklin Ministries at jentezenfranklin.org. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

INFORMATION COLLECTION, USE, AND SHARING

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, forms or other direct contact from you. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email, phone or text in the future to tell you about events, specials, new products or services, or changes to this privacy policy.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email at donorservices@jentezenfranklin.org or by phone at (888) 339-0049:

COOKIES

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

We use Google Analytics to analyze our website traffic and better serve our visitors. In addition Jentezen Franklin Ministries utilizes remarketing via Google AdWords to promote products and services to Customers who have previously visited our sites. We use cookies to collect data for this purpose and data caching to provide a faster user experience. Through AdWords, Google may show Jentezen Franklin Ministries ads on sites across the internet, and may also use cookies to serve ads based on past visits to Jentezen Franklin Ministries websites. Customers may opt out of remarketing by visiting Google’s Ads Settings.

We use the YouTube API in order to provide timely messages on our website. You can view YouTube's Terms of Service at https://www.youtube.com/t/terms and Google's Privacy Policy at https://policies.google.com/privacy.

Google has a privacy policy for visitors of sites that use their analytics program: https://support.google.com/analytics/answer/6004245

Website visitors can manually clear any or all cookies on their device based upon the browser they are using. Please reference these resources for clearing your cookies:

Web Site Devotional

Devotional content may not be reproduced without the written permission of Jentezen Franklin Media Ministries and Celebration, Inc.. All rights reserved. Jentezen Franklin Media Ministries and Celebration, Inc. retain legal copyrights to all devotional materials provided on this website. Devotional materials may not be reproduced without the written permission of Jentezen Franklin Media Ministries and Celebration Inc.. Please contact us.

E-Mail Policy

If Jentezen Franklin Ministries has your email address on file, you may occasionally receive emails about a special event or promotion. We hope you enjoy receiving these emails. However, if you do not wish to receive these notices, please email us at Customer Service, and mention “unsubscribe” in the subject line. You may also call us at (888) 339-0049 or write us at Jentezen Franklin Ministries, P.O. Box 315, Gainesville, GA 30503 to be removed from our email list. Be sure to specify in your correspondence that you do not want to receive future email notices from this ministry.

Text Messaging

The content of our messages will primarily contain messages in response to Call To Action requests and interactions with the short code. The shortcode may be used to provide updates, provide links to donate, respond to call to actions regarding opportunities for involvement with the ministry and requests for additional information about the ministry. You may also receive direct personal replies from our office in response to your inquires sent to our number.

You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from our 53535 shortcode. If you want to join again, just text “HELLO” to 53535 and you can make use of the shortcode once again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at donorservices@jentezenfranklin.org

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. The message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

You may opt-in to our Call to Action shortcode by responding to a call to action, texting "HELLO" or by providing consent when you provide your mobile number on a web form.

Confidential Information

Be assured, we will not sell or rent your phone number, email address or mailing address to anyone outside our organization for commercial purposes.

Our Catalog & Mailing Policy

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an email to Customer Service, stating that you no longer desire to receive mailings from this ministry. You may also call (888) 339-0049 or write us at Jentezen Franklin Ministries, P.O. Box 315, Gainesville, GA 30503 to be removed from our mailing list. Be sure to specify in your correspondence that you do not want to receive future mailings from this ministry.

emailMailing Address

Jentezen Franklin Ministries
P.O.Box 315
Gainesville, GA 30503

placeAdministrative Office

Jentezen Franklin Ministries
1290 McEver Rd.
Gainesville, GA 30504